Securus Technologies is an information technology company that is based in Dallas, Texas. Securus is the largest provider of detainee communication, government information management solutions, and parolee tracking in America. This company was founded in 1986 with four regional offices around Texas. The facility services more than 3450 institutions among then correction facilities, law enforcement, and public safety agencies. Securus inc has employed more than 1000 employees who cater for more than 1, 200,000 inmates in various correction facilities across North America.
Since its inception, Securus has been committed to providing quality services. The company has been dedicating resources all geared towards improving its services. In the course of execution of its duties, Securus has received numerous awards in recognition for providing high-quality services to their clients. Particularly, in 2016, Securus received an A+ rating accreditation from the Better Business Bureau (BBB) in recognition for its outstanding performance.
According to the vice president of operations, Danny de Hoyos, secures technologies has been working hard not only to receive an A+ accreditation from the Better Business Bureau but also to fulfill what they say to the public. He further added that the accreditation was voluntary on their side, but they worked hand in hand with the BBB in order to achieve the following required standards:
i. Build Trust- Securus worked hard to establish and maintain a positive record in the marketplace
ii. Advertise honestly- this standard requires all entities to observe the set standards of advertising and selling.
iii. Honor Promises – Securus will abide by all written agreements between them and their clients.
iv. Be Responsive- Securus will respond to any market dispute that may arise quickly in a professional way and in good faith.
v. Be transparent &safeguard privacy- this standard requires Securus to safeguard all the data they collect regarding their clients from mishandling.